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Shipping

At Why Not Shop UK Ltd, we aim to deliver your favourite products quickly and efficiently. Please review our shipping policy for detailed information about our services.

Order Cut-Off Time

• Orders placed by 2 pm Monday-Friday will be dispatched the same day.

UK Shipping Rates

Collect In-Store (Merthyr Tydfil Only)

• Order by 3 pm Monday-Saturday for same-day pickup.

• Cost: FREE

Standard Shipping

• Available for orders over £20.

• Delivery Time: 2-3 working days (Monday-Saturday).

• Cost: FREE

Regular Shipping

• Available for orders under £20.

• Delivery Time: 2-3 business days (Monday-Saturday).

• Cost: £2.95

Regular Tracked

• Delivery Time: 2-3 business days (Monday-Saturday).

• Cost: £5.95

Priority Tracked

• Delivery Time: 1-2 working days (Monday-Friday).

• Cost: £9.95

Saturday Guaranteed Delivery

• Contact Steve at 07947 254209 for a quote.

International Shipping Policy

At Why Not Shop UK Ltd, we proudly offer international shipping to customers in the EU and the Rest of the World. Here are the details:

Shipping Destinations

We currently ship to:

• United Kingdom (Domestic)

• European Union (EU)

• Rest of the World

If your country is not listed at checkout, please contact us via:

• Email: sales@whynotshoponline.com

• Phone: +44 01685 375477 / +44 7947 254209

• Live Chat: Use our chat service at the bottom of our website.

Shipping Rates

• European Union: £9.99

• Rest of the World: £14.99

Shipping rates are calculated based on the destination region and order weight to ensure competitive pricing.

Delivery Times

• European Union: 5-7 business days

• Rest of the World: 7-14 business days

Please note: Delivery times are estimates and may vary due to customs processing or unforeseen delays. Follow your tracking link for updates. Allow up to 21 days for delivery in rare cases.

Customs, Duties, and Taxes

Customers outside the UK are responsible for any customs duties, taxes, or import fees charged by their country upon delivery. These charges are not included in our product prices or shipping fees and are determined by the destination’s customs authority.

We recommend checking with your local customs office for more information before placing an order.

Order Tracking

All international orders include tracking information. You will receive a tracking number via email once your order has been shipped.

Returns and Refunds

We accept returns from international customers. Please note:

• Shipping fees are non-refundable.

• Customers are responsible for return shipping costs.

For detailed information, refer to our Returns Policy.

Need Assistance?

If you have any questions about shipping, please contact us:

• Email: sales@whynotshoponline.com

• Phone: +44 01685 375477 / +44 7947 254209

• Live Chat: Use our chat service at the bottom of the website.

We look forward to shipping your favourite Makeup, Fancy Dress Costumes, Fashion Accessories, and more to your doorstep, wherever you are in the world!

Thank you for shopping with Why Not Shop UK!

Returns Policy

We offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return.

Eligibility for Return

To be eligible for a return:

• The item must be in the same condition you received it: unworn, unused, with tags still attached, and in its original packaging.
  

How to Start a Return

1. Contact Us: Email us at sales@whynotshoponline.com to request a return.
   
2. Return Address: Why Not Shop, Units 27 & 28 St Tydfil Indoor Market, St Tydfil Square Shopping Centre, Merthyr Tydfil, Mid Glamorgan, South Wales, CF47 8EN, United Kingdom.

   Note: Returns without prior approval will not be accepted. 

   Return shipping costs are the responsibility of the customer unless the item is deemed faulty within 30 days. We recommend using a trackable shipping service for returns..

   International Returns

   For international returns:

   • Please contact us at sales@whynotshoponline.com.
   • Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service for returns.
   • International returns must also meet the same eligibility requirements as domestic returns.

   Damages & Issues

   • Inspect your order upon arrival.
   • If your item is defective, damaged, or you received the wrong item, contact us immediately at sales@whynotshoponline.com so we can resolve the issue.

   Exceptions / Non-Returnable Items

   We cannot accept returns on gift cards.

   Exchanges

   To exchange an item, the quickest method is:

   1. Return the item.
   2. Once the return is approved, place a new order for the desired item.

   European Union 14-Day Cooling Off Period

   For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, no questions asked.

   • The item must still be in unworn, unused condition with tags attached, in original packaging, and include proof of purchase.

   Refunds

   • Once we receive and inspect your return, we will notify you if your refund has been approved.
   • If approved, the refund will be processed to your original payment method within 10 business days.
   • Please allow additional time for your bank or credit card provider to process the refund.

   Note: If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at sales@whynotshoponline.com.