Refund policy

We offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return.

Eligibility for Return

To be eligible for a return:

  • The item must be in the same condition you received it: unworn, unused, with tags still attached, and in its original packaging.

How to Start a Return

  1. Contact Us: Email us at sales@whynotshoponline.com to request a return.
  2. Return Address:
    • Why Not Shop
    • Merthyr Indoor Market
    • St Tydfil Square Shopping Centre
    • Merthyr Tydfil, 
    • Mid Glamorgan
    • South Wales
    • CF47 8EG
    • United Kingdom

Note: Returns without prior approval will not be accepted. 

Return shipping costs are the responsibility of the customer unless the item is deemed faulty within 30 days. We recommend using a trackable shipping service for returns..

International Returns

For international returns:

  • Please contact us at sales@whynotshoponline.com.
  • Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service for returns.
  • International returns must also meet the same eligibility requirements as domestic returns.

Damages & Issues

  • Inspect your order upon arrival.
  • If your item is defective, damaged, or you received the wrong item, contact us immediately at sales@whynotshoponline.com so we can resolve the issue.

Exceptions / Non-Returnable Items

We cannot accept returns on gift cards.

Exchanges

To exchange an item, the quickest method is:

  1. Return the item.
  2. Once the return is approved, place a new order for the desired item.

European Union 14-Day Cooling Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, no questions asked.

  • The item must still be in unworn, unused condition with tags attached, in original packaging, and include proof of purchase.

Refunds

  • Once we receive and inspect your return, we will notify you if your refund has been approved.
  • If approved, the refund will be processed to your original payment method within 10 business days.
  • Please allow additional time for your bank or credit card provider to process the refund.

Note: If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at sales@whynotshoponline.com.