Frequently Asked Questions...

Frequently Asked Questions.

1. What payment methods do you accept? At Why Not Shop, we accept a variety of payment methods, including credit and debit cards (Visa, Mastercard, American Express), PayPal, and GooglePay and ApplePay. We also offer Super Payments where you can pay straight from your bank account.You can choose the most convenient option during checkout.

2. How can I track my order? Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package on our website or through the shipping carrier's website.

3. What is your return policy? We want you to be completely satisfied with your purchase from Why Not Shop. If you are not happy with your order for any reason, you can return it within 30 days of receipt for a full refund or exchange. Please refer to our Returns & Exchanges page for more information on the return process and eligibility criteria.

4. Do you offer international shipping? We only ship to the UK at the moment but we are looking to expand this worldwide soon. You can calculate shipping costs and estimated delivery times during checkout before completing your purchase.

5. Are your products authentic? Absolutely! We take pride in offering only genuine, high-quality products from trusted brands. Rest assured that all items purchased from Why Not Shop are authentic and sourced directly from authorized distributors.

6. How can I contact customer support? If you have any questions, concerns, or feedback, our friendly customer support team is here to help. You can reach us via email at sales@whynotshoponline.com or through our Contact Us page. We strive to respond to all inquiries promptly.

7. Do you offer gift wrapping services? Yes, we offer gift wrapping services for select items. During checkout, you will have the option to add gift wrapping to your order for a small additional fee. You can also include a personalized message for the recipient to make their gift extra special - At the moment this is only available on selected items.

8. Can I change or cancel my order after it has been placed? We process orders quickly to ensure prompt delivery, so we recommend contacting us as soon as possible if you need to make any changes or cancellations to your order. While we cannot guarantee that changes or cancellations can be accommodated, we will do our best to assist you.

9. Are there any discounts or promotions available? We frequently offer discounts, promotions, and special offers to our valued customers. To stay updated on the latest deals, be sure to subscribe to our newsletter and follow us on social media. You can also check our Special Offers page for current promotions.

10. How do I sign up for an account? Creating an account with Why Not Shop is quick and easy. Simply click on the "Sign Up" or "Create Account" link located at the top of our website and follow the prompts to provide your information. Having an account allows you to track your orders, save your shipping addresses, and enjoy a faster checkout experience.