Frequently Asked Questions...

 
1. What payment methods do you accept? At Why Not Shop, we accept a variety of payment methods, including credit and debit cards (Visa, Mastercard, American Express), PayPal, Klarna Pay Later, Pay Now, and Pay in 3, Google Pay and Apple Pay. We also offer Super Payments where you can pay straight from your bank account. You can choose the most convenient option during checkout.

2. How quickly can I expect my order? We have an order cut-off time of 2pm Monday-Friday we will aim to dispatch orders the same working day *delays maybe possible during busy times e.g. Halloween and Christmas (we will advise on the product page in RED if we are overwhelmed!) we do pack orders on a Saturday but these are not collected from us until Monday, the system will show you an estimated delivery time on the product page and 96% of our orders are delivered within 1-3 working days.

3. How can I track my order? Once your order has been processed and shipped, you will receive a confirmation email and *text message containing a tracking number. (*please enter a mobile number for this at the checkout).  You can use this tracking number to monitor the status and location of your package on our website or through the shipping carrier's website.

4. What is your return policy? We want you to be completely satisfied with your purchase from Why Not Shop. If you are not happy with your order for any reason, you can return it within 30 days of receipt for a full refund or exchange. Please refer to our Returns & Exchanges page for more information on the return process and eligibility criteria.

5. Do you offer international shipping? 

At Why Not Shop UK Ltd, we proudly offer international shipping to customers in the EU and the Rest of the World. Here are the details:

Shipping Destinations

We currently ship to:

• United Kingdom (Domestic)

• European Union (EU)

• Rest of the World

If your country is not listed at checkout, please contact us via:

• Email: sales@whynotshoponline.com

• Phone: +44 01685 375477 / +44 7947 254209

• Live Chat: Use our chat service at the bottom of our website.

Shipping Rates

• European Union: £9.99

• Rest of the World: £14.99

Shipping rates are calculated based on the destination region and order weight to ensure competitive pricing.

Delivery Times

• European Union: 5-7 business days

• Rest of the World: 7-14 business days

Please note: Delivery times are estimates and may vary due to customs processing or unforeseen delays. Follow your tracking link for updates. Allow up to 21 days for delivery in rare cases.

Customs, Duties, and Taxes

Customers outside the UK are responsible for any customs duties, taxes, or import fees charged by their country upon delivery. These charges are not included in our product prices or shipping fees and are determined by the destination’s customs authority.

We recommend checking with your local customs office for more information before placing an order.

Order Tracking

All international orders include tracking information. You will receive a tracking number via email once your order has been shipped.

Returns and Refunds

We accept returns from international customers. Please note:

• Shipping fees are non-refundable.

• Customers are responsible for return shipping costs.

For detailed information, refer to our Returns Policy.

Need Assistance?

If you have any questions about shipping, please contact us:

• Email: sales@whynotshoponline.com

• Phone: +44 01685 375477 / +44 7947 254209

• Live Chat: Use our chat service at the bottom of the website.

We look forward to shipping your favourite Makeup, Fancy Dress Costumes, Fashion Accessories, and more to your doorstep, wherever you are in the world!

6. Are your products authentic? Absolutely! We take pride in offering only genuine, high-quality products from trusted brands. Rest assured that all items purchased from Why Not Shop are authentic and sourced directly from authorized distributors.

7. How can I contact customer support? If you have any questions, concerns, or feedback, our friendly customer support team is here to help. You can reach us on chat at the bottom right of the screen via phone at our store on 01685 375477 Monday-Saturday 9am-5pm, or you call Steve after shop hours on 07947254209, email at sales@whynotshoponline.com or through our Contact Us page. We strive to respond to all inquiries promptly.

8. Do you offer gift wrapping services? Yes, we offer gift wrapping services for selected items. During checkout, you will have the option to add gift wrapping to your order for a small additional fee. You can also include a personalized message for the recipient to make their gift extra special - At the moment this is only available on selected items.

9. Can I change or cancel my order after it has been placed? We process orders quickly to ensure prompt delivery, so we recommend contacting us as soon as possible if you need to make any changes or cancellations to your order. While we cannot guarantee that changes or cancellations can be accommodated, we will do our best to assist you.

10. Are there any discounts or promotions available? We frequently offer discounts, promotions, and special offers to our valued customers - bundle deals and mix or match offers will appear automatically on the product page. To stay updated on the latest deals, be sure to subscribe to our newsletter and follow us on social media. You can also check our Special Offers page for current promotions.

11. How do I sign up for an account? Creating an account with Why Not Shop is quick and easy. Simply click on the "Sign Up" or "Create Account" link located at the top of our website and follow the prompts to provide your information. Having an account allows you to track your orders, save your shipping addresses, and enjoy a faster checkout experience.

12. What should I do if I receive a damaged or incorrect item?

We strive for accuracy, but if you receive a damaged or incorrect item, please contact our customer support team immediately. We will provide instructions on how to return the item, and once received, we will send you a replacement or issue a refund.

13. Do you restock sold-out items?

Yes, we regularly restock popular items. If a product you want is out of stock, you can sign up for back-in-stock notifications on the product page. We will notify you via email when the item becomes available again.

14. Do you offer price matching?

At the moment, we do not offer price matching. However, we strive to provide competitive prices and frequently have promotions to ensure you get the best deals.

15. Can I combine multiple discount codes or promotions?

For bundle deals and mix and match the system will apply discounts automatically for you. You can still take advantage of free shipping or other offers that may be available at the same time.

16. Do you offer loyalty or rewards programs?

We are in the process of launching a loyalty program to reward our repeat customers. Stay tuned by subscribing to our newsletter to get updates on when this program will be available!

Our payment methods

Shop with confidence using Visa, Mastercard, American Express, Discover, Google Pay, Apple Pay, Klarna Pay Later, Pay Now, and Pay in 3, UnionPay, Shop Pay, Diners Club, Maestro or PayPal.

We also offer Super Payments where you can pay straight from your bank account.

"We only support Trusted Payment Methods"

We have partnered with leading providers to safeguard your transactions.

You can choose the most convenient option during checkout.

Get to Know Us Better

Shipping And Returns

At Why Not Shop, we aim to deliver your favourite products quickly and efficiently. Please review our shipping policy for detailed information about our services.

Order Cut-Off Time.

• Orders placed by 2 pm Monday-Friday will be dispatched the same day.

UK Shipping Rates.

Collect In-Store (Merthyr Tydfil Only)

• Order by 3 pm Monday-Saturday for same-day pickup.

• Cost: FREE

Standard Shipping

• Available for orders over £20.

• Delivery Time: 2-3 working days (Monday-Saturday).

• Cost: FREE

Regular Shipping

• Available for orders under £20.

• Delivery Time: 2-3 business days (Monday-Saturday).

• Cost: £2.95

Regular Tracked

• Delivery Time: 2-3 business days (Monday-Saturday).

• Cost: £5.95

Priority Tracked

• Delivery Time: 1-2 working days (Monday-Friday).

• Cost: £9.95

Saturday Guaranteed Delivery

• Contact Steve at 07947 254209 for a quote.

International Shipping Policy.

At Why Not Shop, we proudly offer international shipping to customers in the EU and the Rest of the World. Here are the details:

Shipping Destinations

We currently ship to:

• United Kingdom (Domestic)

• European Union (EU)

• Rest of the World

If your country is not listed at checkout, please contact us via:

• Email: sales@whynotshoponline.com

• Phone: +44 01685 375477 / +44 7947 254209

• Live Chat: Use our chat service at the bottom of our website.

Shipping Rates

• European Union: £9.99

• Rest of the World: £14.99

Shipping rates are calculated based on the destination region and order weight to ensure competitive pricing.

Delivery Times

• European Union: 5-7 business days

• Rest of the World: 7-14 business days

Please note: Delivery times are estimates and may vary due to customs processing or unforeseen delays. Follow your tracking link for updates. Allow up to 21 days for delivery in rare cases.

Customs, Duties, and Taxes

Customers outside the UK are responsible for any customs duties, taxes, or import fees charged by their country upon delivery. These charges are not included in our product prices or shipping fees and are determined by the destination’s customs authority.

We recommend checking with your local customs office for more information before placing an order.

Order Tracking

All international orders include tracking information. You will receive a tracking number via email once your order has been shipped.

Returns and Refunds

We accept returns from international customers. Please note:

• Shipping fees are non-refundable.

• Customers are responsible for return shipping costs.

For detailed information, refer to our Returns Policy.

Need Assistance?

If you have any questions about shipping, please contact us:

• Email: sales@whynotshoponline.com

• Phone: +44 01685 375477 / +44 7947 254209

• Live Chat: Use our chat service at the bottom of the website.

We look forward to shipping your favourite Makeup, Fancy Dress Costumes, Fashion Accessories, and more to your doorstep, wherever you are in the world!

Thank you for shopping with Why Not Shop UK!

Returns Policy.

We offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return.

Eligibility for Return

To be eligible for a return:

• The item must be in the same condition you received it: unworn, unused, with tags still attached, and in its original packaging.
  

How to Start a Return

1. Contact Us: Email us at sales@whynotshoponline.com to request a return.
   
2. Return Address:
   • Why Not Shop
   • Units 27 & 28 St Tydfil Indoor Market
   • St Tydfil Square Shopping Centre
   • Merthyr Tydfil, 
   • Mid Glamorgan
   • South Wales
   • CF47 8EN
   • United Kingdom

Note: Returns without prior approval will not be accepted. 

Return shipping costs are the responsibility of the customer unless the item is deemed faulty within 30 days. We recommend using a trackable shipping service for returns..

International Returns.

For international returns:

• Please contact us at sales@whynotshoponline.com.
• Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service for returns.
• International returns must also meet the same eligibility requirements as domestic returns.

Damages & Issues

• Inspect your order upon arrival.
• If your item is defective, damaged, or you received the wrong item, contact us immediately at sales@whynotshoponline.com so we can resolve the issue.

Exceptions / Non-Returnable Items

We cannot accept returns on gift cards.

Exchanges

To exchange an item, the quickest method is:

1. Return the item.
2. Once the return is approved, place a new order for the desired item.

European Union 14-Day Cooling Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, no questions asked.

• The item must still be in unworn, unused condition with tags attached, in original packaging, and include proof of purchase.

Refunds

• Once we receive and inspect your return, we will notify you if your refund has been approved.
• If approved, the refund will be processed to your original payment method within 10 business days.
• Please allow additional time for your bank or credit card provider to process the refund.

Note: If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at sales@whynotshoponline.com.

Contact

Trading name: Why Not Shop UK Ltd.

Phone number: 01685 375477 or 07947 254209

Email: sales@whynotshoponline.com

Physical address:

Why Not Shop UK Ltd,

Units 27-28, St. Tydfil Indoor Market,

St Tydfil Square Shopping Centre,

Merthyr Tydfil,

Mid Glamorgan,

South Wales,

CF47 8EN

United Kingdom.

Companies house registered number: 11483041.

You can also contact us via live chat icon the the bottom of the website.