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FAQ's

Below FAQ are some common questions of our customers before making a purchase, if you have other questions, please just send them to sales@whynotshoponline.com or call us on 01685 375477 / 07947 254209.

Do you deliver worldwide?

Yes we do although some items like liquids and aerosols can only be shipped to the UK.

What payment methods can I use?

We accept all Major Credit & Debit Cards: Visa, Mastercard, Discover, American Express and also Paypal, Bank Transfer & Apple Pay.

Is your website safe?


You bet it is!

Our website is hosted by Shopify who are one of the largest e-commerce companies in the world and your data is always kept safe and secure.

We also on use the safest payment methods in the industry so you will always be safe and that's guaranteed by us.

Can I join your e-mail list?

Yes you can subscribe to our VIP newsletters at the bottom of the site and get notified of new product launches and special offers.

If I enter my email address will you sell my information?

We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Can I order over the phone?

Yes you can simply call us on 01685 375477 or 07947 254209 out of hours and we can process your order for you.

Where are you based?

We are based in Merthyr Tydfil in South Wales.

Our address is:

whynotshoponline.com
Unit 8 Silverline Buildings,
Goat Mill Road,
Dowlais,
Merthyr Tydfil,
Mid Glamorgan,
South Wales,
CF47 8TD.

Telephone 01685 375477 / 07947 254209.

Where do you ship from?

We ship from the UK and our warehouses located in the US & China. So, please expect your items to be shipped separately (if you order more than one item) as different warehouses hold stocks of different products.

How long will it take for my items to arrive?

It will usually take 1-28 business days for all UK items to arrive.

It will usually take 5-28 business days for all EU items to arrive.

It will usually take 7-28 business days for all Rest of the world items to arrive.

Shipping times vary from product-to-product; based on demand and shipping location.

All delivery timescales are shown under the shipping & returns tab for each product on the website.

Is shipping really FREE?

Yes, shipping is Free on all UK orders. Worldwide shipping is Free on orders over £60 using code INT60 at the checkout.

Which currency will I be charged in?

We processes all orders in GBP. While the content of the cart is displayed in several currencies, you will checkout using GBP at the most current exchange rate.

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number straight away after placing their orders via SMS or email.

Who can I contact if I have a problem with my order?

All inquiries can be forwarded to sales@whynotshoponline.com or you can call us on 01685 375477 / 07947 254209.

Will I (the customer) have to pay customs charges?

For most countries you will not have to pay customs, but it depends where are you located and if you order more than one item. Please check with your individual country on the customs policies.

How long will it take to receive a tracking number?

We will automatically send you a dispatch notification and include the tracking number in the e-mail or text message.

Do you do discounts for bulk purchases?

Yes we can look at this for you just e-mail us at sales@whynotshoponline.com or call us on 01685 375477 / 07947 2454209.

Some items have automatic discounts and promotions and these will be clearly shown on the relevant product pages.

Can I collect my order from your Merthyr Tydfil warehouse.

Yes you can just e-mail us at sales@whynotshoponline.com or call us on 01685 375477 / 07947 2454209 prior to placing your order.