Below FAQ are some common questions of our customers before making a purchase, if you have other questions, please just send them to firstname.lastname@example.org or call us on 01685 375477 / 07947 254209.
Do you deliver worldwide?
No sorry at the moment our products can only be shipped to the UK.
What payment methods can I use?
We accept all Major Credit & Debit Cards that are processed by Barclaycard secure payments: Visa, Mastercard, Discover, American Express and also PayPal and Bank Transfer.
Is your website safe?
You bet it is!
Our website is fully SSL certified (see the padlock on the url) and is hosted by BIGCOMMERCE who are one of the largest e-commerce companies in the world and your data is always kept safe and secure.
We also on use the safest payment methods in the industry so you will always be safe and that's guaranteed by us.
Can I join your e-mail list?
Yes you can subscribe to our VIP newsletters at the bottom of the site and get notified of new product launches and special offers.
If I enter my email address will you sell my information?
We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Can I order over the phone?
Yes you can simply call us on 01685 375477 or 07947 254209 out of hours and we can process your order for you.
Where are you based?
We are based in Merthyr Tydfil in South Wales.
Our address is:
Unit 8 Silverline Buildings,
Goat Mill Road,
Telephone 01685 375477 / 07947 254209.
Where do you ship from?
We ship from the UK.
How much is shipping?
Standard 3-5 days Working Days = FREE ON ORDERS OVER £15.
Standard 3-5 days Working Days = £2.95 ON ORDERS UNDER £15..
Standard Tracked 2-4 Working Days = £5.95.
Expedited Tracked 1-2 Working Days = £9.95.
How long will it take for my items to arrive?
It will usually take 1-5 business days for all UK items to arrive depending on the shipping service selected at the checkout.
Please allow slightly longer during Covid restrictions.
All delivery timescales are shown under the shipping & returns tab for each product on the website.
Is shipping really FREE?
Yes, shipping is Free on all UK orders over £15.
Which currency will I be charged in?
We processes all orders in GBP.
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number straight away after placing their orders via SMS or email.
Who can I contact if I have a problem with my order?
All inquiries can be forwarded to email@example.com or you can call us on 01685 375477 / 07947 254209.
How long will it take to receive a tracking number?
We will automatically send you a dispatch notification and include the tracking number in the e-mail or text message.
Do you do discounts for bulk purchases?
Yes we can look at this for you just e-mail us at firstname.lastname@example.org or call us on 01685 375477 / 07947 2454209.
Some items have automatic discounts and promotions and these will be clearly shown on the relevant product pages.
Can I collect my order from your Merthyr Tydfil warehouse.
Yes you can just e-mail us at email@example.com or call us on 01685 375477 / 07947 2454209 prior to placing your order.
Are you covid secure.
Yes we follow all government guidelines in regards to covid safety.